A Knight’s Story: Der Ritterhof Inn in Leavenworth WA

This 51-unit Leavenworth hotel spread out on 2.5 acres is privately owned and operated. The hotel is located just 2 blocks from the Bavarian village center. Translated from German, “Der Ritterhof” literally means “The Knight House,” which makes our 25-foot-tall Knight the perfect symbol for our charming Bavarian-style hotel!

“The Big Guy,” as the long term hotel owner late Fred McClaskey use to affectionately calls him, is about 20 years old and made from galvanized steel and old car parts. He dutifully stands guard over our guests each night, adding to the character of our independent hotel and ensuring your experience is unforgettable in the best of ways. He gets a summer bath about every three years, which is an extra bonus for curious guests! This shining Leavenworth, WA, landmark is pretty hard to miss, even from the highway, and his impressive presence has even earned him his own hashtag at #DerRitterhof.

Visit us today to see him up close and personal, and experience the Der Ritterhof Inn for yourself: Book online today or contact us to ask about our group/family reunion rate deals!

We’ll see you in Leavenworth!

 

Hotel Policies/House Rules 

We strive to provide our guests with an immaculate, safe, and friendly hotel experience. The following Hotel Policies / House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating hotels since 2000. These Hotel Policies/House Rules are considered part of our reservation agreement with you. As our hotel guest, you agree to abide by our Hotel Policies / House Rules, terms and conditions, and procedures by reading and signing your hotel registration. We reserve the right to charge the guest's credit card if any fees are assessed for damages or non-compliance with the Hotel's policies and house rules.

As a small, independently owned, and operated business hosting thousands of guests a year, it is vital to be upfront and consistent with our policies so that all guests are treated in a fair and like manner. Therefore, we've prepared these Hotel Policies and House Rules to promote the safety and enjoyment of our guests and ensure that each guest is aware of the understanding between the Der Ritterhof Inn and the guest.

We look forward to making your visit to the Der Ritterhof Inn a most enjoyable one. Please don't hesitate to contact us if you have any specific requests; we will do our best to accommodate them. Furthermore, we would be pleased to assist you with your reservations and answer any questions you may have. Please visit us in the office, call us at 509-548-5845 or 800-255-5845, or email us at info@derritterhof.com.

GUEST POLICIES:

FRONT OFFICE HOURS: Our Front Office is open 7 am-11 pm.

CHECK-IN TIME: Check-in time starts at 4 pm. For check-in after 11 pm, advance notice must be provided on the day of arrival so that appropriate arrangements can be made for the room keys.

CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at the Der Ritterhof Inn. For security purposes and to prevent fraud, guests must confirm their identity by presenting a valid government-issued photo identification (E.g., State driver's license, passport) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. Your responsibility is to thoroughly understand how your bank processes pre-authorizations and charges to your credit or debit card. Some banks hold pending authorizations for up to 30 business days.

GUEST REGISTRATION: We require valid contact information from the guest making the reservation, including first and last name, address, phone number, email, and signature. The total number of guests staying in a guest room must be disclosed when booking a room and declared upon check-in.

FULL AMOUNT DUE AT CHECK-IN: Your credit card or debit card will be charged the full stay amount at check-in.

PRE-PAID 3RD-PARTY RESERVATIONS: A Valid credit or debit card is required for all online 3rd-party (e.g., Expedia, Booking.com) pre-paid reservations. Your credit or debit card will be authorized for $100 to cover incidental charges on all prepaid reservations. Authorization is not a charge to your account but a hold on those funds. Once you check out of the hotel, it can take anywhere from 24 hours to 30 days for the authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days, but some may take longer. You are responsible for knowing how your bank handles all of your transactions, including authorizations. Unfortunately, we are unable to remove authorizations directly through our hotel. The pet fee is not included in third-party reservations. Please note that you will also be required to pay a pet fee during check-in if you are traveling with a pet. The pet fee is $20 per pet per night. 

PAYMENT: All reservations and registrations must be guaranteed with a valid major credit card. We accept Visa, Mastercard, American Express, and Discover Card. We do not accept cash at check-in; therefore, guests must use a credit card to complete the check-in process. Cash (USD) payments are only accepted at checkout. All guests are required to present government-issued photo identification. Please note that Gift cards, Checks, and foreign currency are not accepted. Also, please note that you cannot split your payment over multiple credit or debit cards with family members or friends. Only one credit or debit card can be used per transaction.

RIGHT TO REFUSE SERVICE: The Der Ritterhof Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that do not violate Federal or State laws. The Der Ritterhof Inn has a zero-tolerance policy in which we will refuse to admit or deny service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Washington and the owners for the operation and management of the hotel. The Der Ritterhof Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disruptive manner as to disturb the peace of other guests; is unable to supervise their children at all times properly, seeks to use the hotel for an unlawful purpose; aims to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of the room, refuses to abide by the reasonable standards or policies established by The Der Ritterhof Inn for the operation and management of our hotel.

SPECIAL REQUESTS: We will make every effort to honor special requests, such as a specific floor or room number, adjacent rooms, etc., upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate them. However, the availability of these items cannot be guaranteed in advance.

ALCOHOL POLICY: Registered guests of legal age who choose to bring their alcoholic beverages must only consume them in their rooms. Alcohol is not permitted in public areas, including the lobby, parking lot, and shared outdoor spaces.

QUIET TIME: Hotel quiet hours are in effect from 10:00 p.m. to 8:00 a.m. to ensure everyone gets a restful sleep. If you become aware of a disruptive guest, please contact the Front Desk staff immediately by text, phone, or in person. Voices or other devices must always be kept at a respectful low level during quiet time.

COMPLIMENTARY BREAKFAST: Served daily 7 am- 9:30 am in the lobby area.

SEASONAL OUTDOOR SWIMMING POOL: We have a seasonal outdoor heated pool. The pool hours are 9:00 a.m. to 9:00 p.m., seven days a week. Our pool is typically available from Memorial Day weekend through Labor Day weekend. We typically open the pool by the end of May to start the summer season and close it by the end of September. Please note that the opening and closing dates of the seasonal pool are weather-dependent, and we may adjust them accordingly depending on the prevailing weather conditions. We reserve the right to close the pool at any time without advance notice due to maintenance, safety issues, or adverse weather conditions.  Please call us directly at 509-548-5845 for the most up-to-date information on the pool.

CHECK-OUT TIME: Check-out is at 11 am. Please check with the Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact the Front Desk before your departure day, and we will do our best to accommodate your request. A charge may be applied for late checkout.

EARLY DEPARTURE: Guests who check out of the hotel before their scheduled departure date are subject to an early departure fee of one night's stay, plus tax. There will be no refund for an early departure for a 2-night minimum stay reservation.

PETS (Dog-Only): Dogs are allowed only in the designated dog-friendly rooms. Dogs are not allowed to be left alone in parked vehicles in our parking lot. The dog fee is $ 20 per dog per night. Please note that the dog fee is a separate fee, and it is not included in the room rate. Dog(s) must be declared at check-in; otherwise, a fee of $250 will be charged for any undeclared pet found in a guest room. (Please read our policy in the Pet Policy section below.)

FREE Wi-Fi ACCESS: Our registered guests enjoy complimentary Wi-Fi access.

FREE PARKING: Complimentary onsite parking is available for our registered guests.

RESERVATION POLICIES:

EARLY CHECK-IN: Early check-in is offered based solely on availability. An additional fee may be required for early check-in.

GUARANTEED ROOM TYPE: At Der Ritterhof Inn, we guarantee the type of room you book; however, we can only guarantee a room type, not a specific room number or floor. Please contact the hotel directly if you require a room on the ground floor or a pet-friendly accommodation. We will do our best to accommodate your request, subject to availability.

DAILY ROOM RATES: Rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates, as advertised on the Der Ritterhof Inn website or any other website or promotional material, are subject to change at any time and may increase or decrease at the hotel's discretion.

All room rates are based on double occupancy and are determined by the requested dates, room type, and availability. Children aged 12 and under can stay at our hotel free of charge when sharing a room with at least one paying adult. Each additional person in a room, age 13 or older, is an extra $10 per night. All rooms are subject to state and local taxes. All confirmed reservation rates are guaranteed.

CONFIRMED RESERVATIONS: We will issue you a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on The Ritterhof Inn until we issue you a confirmation number.     We reserve the right to cancel or modify reservations where a customer has engaged in fraudulent or inappropriate activity, or under other circumstances where the reservation contains or resulted from a mistake or error made by the hotel.

NO-SHOWS: If you do not arrive at the hotel on the scheduled arrival date, you will be deemed a 'no show,' your booking will be canceled, and you will be charged a no-show fee equal to the entire stay amount.

GENERAL CANCELLATION POLICY: Most reservations, excluding holidays and special events, as noted below, are subject to the 72-hour cancellation policy. Cancellations made within 72 hours of the arrival date are subject to a cancellation fee equal to the entire stay amount. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather conditions, road closures, and unforeseen personal issues.

HOLIDAY CANCELLATION POLICY: The following dates are subject to a 7-day cancellation policy: Cancellations made within seven days before the arrival date are subject to a cancellation fee equal to the entire stay amount. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather conditions, road closures, and unforeseen personal issues.

• January - MARTIN LUTHER KING JR/BAVARIAN ICE FEST ( 2nd or 3rd *weekend and 3rd Monday in Jan)
• February - PRESIDENTS DAY *Weekend (3rd Weekend and 3rd Monday in Feb)
• May - MAIFEST - (2nd weekend in May).
• May - MEMORIAL DAY *Weekend (Last Monday in May)
• Sept - LABOR DAY *Weekend (First Monday of September)
• Nov - THANKSGIVING *Weekend (The fourth Thursday in November)
• Weekend(s) – Fri & Sat. Sunday also applies when a holiday or festival is observed on Monday.

FESTIVAL CANCELLATION POLICY: The following dates are subject to a 14-day cancellation policy: Cancellations made within two weeks before the arrival date will result in a charge equal to the entire stay amount. A full refund will be issued if the cancellation is made 14 days or more before your arrival date.

October - Oktoberfest (Last weekend in September and the first three weekends in October).       

December/January - December 1st through January 5th.

Please ensure you receive an email verifying cancellation. Keep a copy of your cancellation as proof of cancellation. All cancellations must be made by phone; email cancellations will not be accepted. We will only refund cancellations with a notice of the required number of days. We regret that we cannot make exceptions for personal emergencies as a cause for cancellation. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather conditions, road closures, and unforeseen personal issues.

3rd-PARTY CANCELLATIONS/CHANGES: Booking.com, Priceline, Hotels.com, and Expedia affiliate reservations must be canceled through the booking website where the reservation was made and are only refundable according to the cancellation policy terms stated by the booking website. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather conditions, road closures, and unforeseen personal issues.

FESTIVAL & HOLIDAY weekends require a 2-night minimum. All Festival weekends and major holiday weekends, from December 1st to January 5th, require a 2-night minimum length of stay, unless waived by the reservation agent. There is no refund for early departures on reservations with a 2-night minimum stay.

FESTIVAL WEEKENDS AND HOLIDAY SEASON DEPOSITS: Reservations for Ice fest weekend, Oktoberfest weekends, December 1st through January 5th require a one-night room plus tax deposit to your Visa, Master Card, American Express, or Discover to guarantee your room. The credit card will be charged for the first night plus tax when your cancellation period expires. If the credit card we have on file is invalid or has declined when we charge your first night plus tax, we will be forced to cancel your entire reservation.

GROUP RESERVATIONS: If you book three or more rooms for the same night under one name (or on the same credit card), we will treat this as a "Group Booking." Your confirmed cancellation policy will be replaced with our Group reservations policy. Group reservations require 30 days' advance notice to avoid a cancellation fee equal to the entire reservation amount. Group Blocks will be held until 30 days before arrival. Rooms not reserved 30 days in advance will be released from the group room block. Der Ritterhof will continue to accept reservations from group attendees after the release date at the prevailing room rate, subject to availability.

PRE-AUTHORIZATIONS BEFORE ARRIVAL: To check the validity of your credit/debit card and to guarantee your booking, at the end of the cancellation period, the hotel reserves the right to pre-authorize your credit/debit card for the entire stay amount. Suppose the credit/debit card needs to be authorized for the entire stay amount, and for some reason, it fails to authorize. In that case, the reservation will be canceled, and the room will be returned to the inventory. Please note that some debit cards treat authorizations as charges. Please contact your bank with any questions.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES: Generally, third-party payment is not permitted. In the case of paying for a family member, if you are not physically present at the hotel, we require prior completion and approval of a Credit Card Authorization Form, which must include a copy of your driver's license and the front and back of your signed credit card. You must fax these completed documents to the hotel before the guest's arrival. You will be responsible for any damages and losses. We reserve the right to refuse a reservation at any time for any reason.

ADVERSE WEATHER POLICY: We will only accept cancellations due to adverse weather if both Stevens Pass and Snoqualmie Pass are closed indefinitely on the arrival date. When making reservations during the winter season, consider the potential for unfavorable weather conditions. You can monitor Mountain Pass Conditions on the WSDOT website. Restrictions such as 4-wheel drive, Chains, or studs do NOT qualify for refundable cancellation. We advise that all travelers visiting Leavenworth in the winter should have snow tires or studs; if not, they should travel with chains to fulfill travel requirements reported periodically in the winter. Chains can be purchased from many major retail stores. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather conditions, road closures, and unforeseen personal issues.

PET POLICY: Dogs-Only

PET POLICY: The Der Ritterhof Inn has a limited number of designated dog-friendly rooms. Advance reservations are required, as dogs are only allowed in designated rooms. Only well-behaved dogs are allowed. NO CATS OR BIRDS. Dogs must be declared during check-in. If an undeclared dog is discovered in the guest room, a fee of $250.00 will be charged to the room. We do NOT allow dogs to be left alone in parked vehicles in our parking lot. We enforce this policy enthusiastically, so please declare your dog(s) in advance and only book a designated dog-friendly room.

• The dog Fee is $20 per pet per night.
• Dog(s) are allowed only in designated dog-friendly rooms with prior permission.
• Dogs must NOT be left alone in parked vehicles in our parking lot.
• Limit of two dogs per room.
• Dogs are not to be left alone in the room.
• No service is provided in the room without the dog owner being present.
• Guests are responsible for cleaning up after their dogs, damages done to the room, and the costs of complaint resolution caused by their dogs.
• Guests must sign a dog waiver upon check-in.

ADA SERVICE ANIMALS:

Service animals are welcome at Der Ritterhof Inn:

• Under the ADA, a service animal is defined as a dog that has been individually trained to perform tasks for an individual with a disability. Under Washington state laws, RCW 49.60.040, a miniature horse is also considered a service animal. The task(s) the dog or miniature horse performs must be directly related to the person's disability.
• According to Washington state laws, it is a civil infraction under chapter 7.80 RCW for any person to misrepresent an animal as a service animal.
• Under the ADA, "do work or perform tasks" means the dog must be trained to take a specific action to assist the person with a disability. For example, a person with diabetes may have a dog trained to alert him when his blood sugar reaches high or low levels. A person with depression may have a dog trained to remind her to take her medication. Or, a person with epilepsy may have a dog trained to detect the onset of a seizure and then help the person remain safe during the seizure.
• Under the ADA, emotional support animals, therapy animals, comfort animals, or companion animals are not considered service animals. These terms describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.
• Service Animals, as defined by the ADA, are not pets and shall be with their owners at all times. According to Federal Code 35.136(d), the Animal is under the handler's control.     Therefore, a service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tethers unless either the handler is unable because of a disability to use a harness, leash, or other tethers or the use of a harness, leash, or other tethers would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control (e.g., voice control, signals, or other effective means).
• Service animals must be under the handler's control at all times. They may not be left unattended on the property at any time. While The Der Ritterhof Inn does not charge a cleaning fee, the hotel reserves the right to charge the same fee for damages as it would for any damage to our property or hotel rooms, as charged to other guests.
• If a service animal is out of control (including barking) for any reason other than the task it is trained to perform for its handler. If the handler does not take effective action to control it, staff may request that the Animal be removed from the premises.

DAMAGES:

DAMAGE and THEFT OF HOTEL PROPERTY: You are liable for any damage, howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), hotel's premises, or property caused by you or any person in your party, whether or not staying at the hotel during your stay. The Der Ritterhof Inn reserves the right to retain your credit card and debit card details as presented at registration and charges or debits the credit /debit card in such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by The DerRitterhof Inn as a result of those mentioned above. Should this damage come to light after the guest has departed, we reserve the right. You, as a result of this, authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including, without limitation, for all property damage, missing or damaged items, smoking fees, cleaning fees, guest compensation, etc. We will make every effort to rectify any damage internally before contracting specialists are involved in the repairs. Therefore, we will make every effort to minimize any costs the guest may incur.

DAMAGE DISCOVERED AFTER CHECK-OUT:

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment, including the removal of electronic equipment, towels, artwork, etc., will be charged at 120% of the total and new replacement value, plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and replacement will be charged to the registered guest's credit card. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen, including towels, mattress pads, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe polish, etc., will result in a charge for the special cleaning, repair, or replacement of the damaged article.

LOST & FOUND:

LOST AND FOUND POLICY: The Der Ritterhof Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. It is the guest's responsibility to safeguard their items and valuables. If you discover that you have left something of value behind, please call us immediately at (509) 548-5845 or email info@derritterhof.com, and we will do our best to assist you in locating your lost item.

FOUND ITEMS: The Der Ritterhof Inn is not responsible for any items left behind by a guest. However, any item, except perishable items left behind by our guests and discovered by housekeeping after departure, will be collected, logged, and stored in a secure location for collection by the owner for up to fourteen (14) days. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN: We would be happy to return your lost item(s) to you. Your credit card will be charged for packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. The Der Ritterhof Inn is not responsible for any items lost or misdirected during shipment.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. Suppose the guest's contact information needs to be corrected or the cell phone mailbox is full, and we cannot reach the guest during the fourteen (14) day holding period. In that case, the unclaimed item(s) are disposed of accordingly by The Der Ritterhof Inn, either by being thrown away or given to local organizations.

ROOM POLICIES:

NO-SMOKING: In accordance with Washington state law and for the safety and comfort of all, our guest rooms, including balconies and patio areas, are 100% smoke-free. We enforce this policy enthusiastically. Guests are encouraged to notify Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odors.

• No smoking or vaping of any form or type inside all guest rooms, balconies, and patios.
• Smoking and vaping are prohibited within 20 feet of any doorway, open window, or air intake.
• No smoking or vaping of any cannabis (marijuana) products on our property.
• No residuals of burnt cigarettes shall be brought into the guest room, no matter whether it is in a container or not. Disposed of cigarette buds at designated places.
• Situations that violate our SMOKING POLICY (including but not limited to):
  • The act of smoking or vaping of any form or type.
  • Lighting or holding a burning cigarette.
  • Cigarette butts and ashes were found in guest rooms.
  • Any container storing cigarette butts and residues found in guest rooms.
• Costs of violating our SMOKING POLICY:
  • Smoking found in guest rooms will result in a charge of $500 and immediate termination of accommodation services.
  • Smoking in prohibited areas will incur a $250 charge and may result in the immediate termination of accommodation services.
  • Physical damages as a result of SMOKING will be charged up to $5,000.
• Registered guests shall be responsible for his/her roommates' compliance with this SMOKING POLICY.

REGISTERED GUESTS ONLY: All guests staying in the guest rooms must be declared and registered during check-in. Only registered guests are permitted in the hotel except for brief visits to common areas, and no overnight visitors are allowed. Guests shall behave appropriately and with discretion at all times, respecting the Hotel's environment, staff, and other guests.

OCCUPANCY LIMIT: The occupancy of the room is limited to the number of guests on the confirmation letter (adults, children, and infants). This is for the safety and comfort of our guests. Please call us in advance if you intend to bring additional guests, so that we can arrange the necessary accommodations before your arrival. Violation of the policy will result in a charge of $100 per person per night for the nights the policy was violated, and guests will be asked to leave with no refund.

One Queen Bed-Total Maximum Occupancy - 2

One King Bed- Total Maximum Occupancy - 2

Two Queen Beds-Total Maximum Occupancy - 4

Junior Suite -Total Maximum Occupancy - 6

Family Suite- Total Maximum Occupancy - 6

NO-PARTIES IN GUESTROOMS: The Der Ritterhof Inn enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances, or noise nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Registered guest(s) are responsible for all persons visiting. Non-registered visitors are only permitted until 10:00 pm. If found with more "people" not listed on the Guest Registration Form after 10:00 pm, your stay will be considered a party. You will be ordered to vacate the premises without a refund and may be assessed as a Guest Compensation Disturbance Fee.

ROOM KEYS: Room keys are issued to the registered guest(s). No room keys will be given to youth under 18 at any time. I.D. is required if you have lost your key and need a duplicate. Please return room keys to the Front Desk at CHECK-OUT.

EXTENDING GUEST STAYS: Current in-house guests must formally reserve/extend their stay as soon as possible. Room availability, including specific and currently occupied rooms, cannot be guaranteed and should not be presumed. Other guests with confirmed reservations will supersede assumed extensions. All terms, conditions, and payment requirements apply to all extended stays. Rates and fees are subject to change at each renewal. The owners and management of Der Ritterhof Inn reserve the right to deny guest extension requests for any reason.

MINORS THAT ACCOMPANY YOU: You are responsible at all times for the supervision and behavior of any children staying with you or visiting you at the Inn and are accountable for ensuring they comply with these Policies.

DO NOT DISTURB AND ACCESS TO ROOMS: To provide all of our guests with an excellent and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the "Do Not Enter" door hanger once during a thirty-six-hour period, indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean, check for safety, and verify the room's condition. Management reserves the right to enter a room with a known status of "Do Not Enter" for practical purposes, such as an emergency, housekeeping, maintenance, verifying that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies / House Rules. In the event of suspected illegal activity, management reserves the right to contact law enforcement to assist with eviction proceedings. The right to privacy ends when a hotel policy or house rule is broken. Law enforcement will be granted immediate access to the hotel property and the rooms of evicted guests.

CANDLE, INCENSE, ESSENTIAL OILS: Candles, incense, and essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated similarly to smoking, assessed a fine, and the guest may be evicted without a refund.

COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is essential to us. Except for Kitchenette Suites guests, the preparation of food in other guest rooms using any cooking appliances is prohibited. A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to, coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grills, burners, heating appliances, or any other item intended for cooking.

ROOM INSPECTION: This is a 100% non-smoking hotel. Rooms are cleaned and inspected upon check-out, and a detailed log is maintained for each room and its linens. Rooms are rented to guests in suitable conditions, free from any prohibited odors. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. Suppose our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility. In that case, fees will be assessed, and you may be evicted without a refund.

HOUSEKEEPING/LINEN CHANGING: We currently do NOT provide mid-stay housekeeping service. Your comfort is essential to us. Housekeeping will be happy to change your bed linens sooner than every other day – please ask the Front Desk for service. In addition, we hope our guests will assist us in reducing our environmental impact and water usage by reusing towels as much as possible. However, if new towels are needed, please leave them on the floor of your room, and we will replace them. Please don't hesitate to contact our Front Desk staff if you have any further questions or concerns.

ONSITE:

ENFORCEMENT: All staff are trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Der Ritterhof Inn for the safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted with no refund. Furthermore, in addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for an infraction(s) of our Hotel Policy/House Rules.

PARKING AT OWN RISK: All vehicles are parked at the owner's risk. The Der Ritterhof Inn shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked at the hotel property. Please park your car at least 3 feet away from the curb during the winter months to prevent snow or ice from falling off the roof.

IN CASE OF EMERGENCY OR FIRE: Please notify the Front Desk in case of a fire or other emergency. A map showing emergency exits can be found on the back of your room door in each guest room.

TERMS & CONDITIONS: The Der Ritterhof Inn strives to ensure that all information on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. The Der Ritterhof Inn does not accept liability for any errors and omissions and reserves the right to change the information published at any time and without notice.

CHANGES OR MODIFICATIONS TO THE HOTEL POLICY/HOUSE RULES: The Der Ritterhof Inn reserves the right to amend, modify, change, cancel, vary, or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to our Hotel Policy and House Rules. Any modification to these Hotel Policies / House Rules that occurs before your departure is considered a part of your reservation agreement with us. A copy of these Hotel Policies/House Rules is located on our website and is available from the Front Desk staff upon request.