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COVID-19 UPDATE

June
4
posted by: Der Ritterhof Inn on: June 04, 2020

To Our Valued Guests,


 

First and foremost- We appreciate your business. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. We wanted to provide an update on the steps we are taking to ensure the safety of our guests and employees, as well as the increased flexibility we are offering in the event your travel plans need to change.

 

We have implemented the following operational changes based on current local governmental mandates and recommendations of the CDC and the local health department. These policies are subject to change without notice.

 

NEW Relaxed Cancellation Policies: We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation policies. We have suspended our regular 72-hour cancelation policy and replaced it with the following new policy:

 

Summer & Fall (Jun-Nov ): Cancel up to 24 hours before arrival with no penalty.
December: Cancel up to 7 days before arrival with no penalty.
Winter & Spring ( Jan-May): Cancel up to 24 hours before arrival to avoid penalty.

Our new relaxed cancellation policy will also apply to all the existing reservations and for any reservation booked after June 1st,2020.

 

Changes to Your Existing Reservations: Of course, all of our extra efforts do not change the fact that we are faced with many travel plans changes due to the ongoing pandemic. If you are affected by travel restrictions, we will work with you to adjust your hotel reservations to suit your travel plans.

 

Expedia & Booking.com Reservations: Please note that guests who booked via online travel agents or other third parties like Expedia or Booking.com are advised to contact their booking provider to cancel or modify any reservation. We have informed these companies of our new updated cancellation policy, and you should refer to their terms and conditions.

 

Pre-Arrival: 

 

  • We ask that each guest take their temperature 24 hours before arrival at the hotel and are without fever, as well as not feeling sick or symptomatic of Covid-19.
  • If you notice symptoms related to Covid-19 before your arrival, please let us know so we may assist with rescheduling your visit.
  • If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common areas of the building and in-person interactions with staff and fellow guests.

Office Hours : 7am-10pm ( 7 days a week )

 

Check-in Time : Check-in starts at 4pm . If you are arriving late after 10pm, then please let us know in advance so we may make arrangements with you as to where to get your room keys.

 

 

On Arrival: 

 

  • Once you arrive at our hotel, Please wear a face covering and use the provided hand sanitizing station before checking-in. Only the registered guest is needed to check-in.
  • Plexiglass shield has been added to the Front Desk to provide an extra level of precaution for our guests and team members. Our staff are required to wear masks during any interaction with guests and are asked not to work if they are sick.
  • Guest room keys disinfected.
  • Signs communicating physical distancing are posted throughout the lobby area.
  • We will be limiting the number of guests and team members in the lobby at any given time during your stay. Our lobby has large open-air windows to ensure there is constant fresh air exchange in the lobby area.

Guestrooms: We have a total of 51 rooms located in 4 separate buildings spread out on 2.5 acres.  All guest rooms at the Der Ritterhof Inn are motel-style, outside entry rooms with a sliding patio door on the other side of the room. This allows you to avoid common interior hallways. Public door handles, elevators, and public gathering areas to access our guest rooms. You access your room surrounded only by the fresh air of the great outdoors. Each room has its individual PTAC unit, and there are NO shared HVAC ducts between rooms.

 

Enhanced Cleaning Protocols: We will continue to use EPA-recommended disinfectants to clean and sanitize all accommodations thoroughly. Particular attention will be paid to high-touch surfaces such as door handles, light switches, telephone, clock, sink/shower handles, toilet handles, refrigerators, coffee makers, and television remotes. Housekeeping team members are required to wear personal protective equipment, such as masks and gloves, throughout the cleaning process. Linens are laundered at the highest possible temperatures.

 

When possible, a minimum of 24 hours will pass between new guests staying in guest rooms. All rooms are aired out during the cleaning process (with room entrance in the front and a sliding patio door on the other side of the room for wonderful fresh airflow to get rid of the stagnant air).

 

Housekeeping Minimizing Contact: To reduce contact, we will NOT be offering a mid-stay housekeeping service. However, we will have additional cleaning supplies such as bed linens, towels, and toiletries available upon request. We have removed all non-essential items from guest rooms, including paper, pens, and guest room directories.

 

Swimming Pool: Following public health guidelines and as a precaution to ensure we are complying with all measures to help reduce the spread of COVID-19, we have closed our swimming pool until further notice. We apologize for any inconvenience.

 

Breakfast: Following public health guidelines – we have replaced our breakfast buffet with a boxed breakfast for pick-up upon request (to enjoy outside of our breakfast/lobby area). To better prepare ourselves for your arrival, please give us a count of how many grab and go bags you will need for your party. Grab and Go breakfast will be available from 7:00 am to 9:00 am each morning. Coffee is, of course, still available via the K-Cup coffee pods supplied in the room.

 

We understand that some of these things, especially the closure of our pool or our limited breakfast offerings, may impact your experience with us. We sincerely apologize for that. However, we hope that you can understand why we are taking these measures in light of the current circumstances. Our highest priority is the safety and health of our guests and staff. We hope these measures will give you some extra peace of mind as you travel this summer. Our hearts go out to you and all your loved ones at this challenging time. Everyone here at Der Ritterhof Inn hopes to see you soon.

 

If you have any questions or concerns, please do not hesitate to call us at 509-548-5845 or send us an email at- info@derritterhof.com.


 

At Your Service,

The Der Ritterhof TEAM!

 

 

 


 

The Der Ritterhof Inn of Leavenworth ("Hotel") uses commercially reasonable efforts to comply with industry standards for cleaning regarding COVID-19.  Guests understand the hazards of COVID-19 and accept responsibility for following the CDC and local government recommendations regarding COVID-19, including handwashing, face-covering, and social distancing.  Guests agree to notify the hotel immediately if they (or anyone in their travel party) show any symptoms of COVID-19 or have knowingly been exposed to anyone with a confirmed case of COVID-19 within fourteen (14) days before check-in date.  Notwithstanding the risks associated with COVID-19, guests willingly choose to stay in the hotel and agree that the hotel cannot guarantee their health due to the nature of the Covid-19 pandemic.  Guest hereby release and agree not to sue hotel or its owners, officers, agents, employees, or assigns for any liability, including injury, disablement or disability, death, loss of income, or expenses related directly or indirectly to COVID-19 which occur(s) as a result of their stay in the hotel. This release applies to all persons permitted to visit or stay in the guest's room or meet with guests in the hotel, including minor children.


 


 


 


 


 


 


 

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